Refund & Cancellation Policy
Last updated: September 2026
Flowers are perishable and made to order, so this policy is a little different from an ordinary shop. Our intention is simple: if you are not happy with what arrived, we will put it right.
Cancelling an order
- More than 24 hours before delivery — cancel for a full refund, no questions asked.
- Within 24 hours of delivery — the arrangement has usually been made and the stems conditioned. We may not be able to cancel, but contact us and we will do what we can. Where cancellation is not possible we can normally move the delivery to another date instead.
- After dispatch — the order cannot be cancelled.
Changing an order
The delivery date, time window, address, card message and recipient details can all be changed free of charge up to 24 hours before delivery. Message us with your order number.
If something is wrong
Contact us within seven days of delivery with your order number and a photograph. We will offer, at your choice:
- a replacement arrangement delivered at no charge, or
- a full refund to the original payment method.
This covers arrangements that arrive damaged, that are materially different from what was ordered, or that fail within seven days when kept according to our care guidance.
Failed deliveries
Where a delivery fails because the address was incorrect or incomplete, or because the recipient was unavailable and no safe handover was possible, we cannot refund the order. We will always attempt to reschedule; a second delivery is charged at the standard rate.
How refunds are paid
Refunds go back to the original payment method. Card refunds usually appear within five to ten working days, depending on your bank. Cash-on-delivery orders are refunded by bank transfer.
Workshops
Full refund up to seven days before the session. Within seven days the place can be transferred to someone else but is not refundable, because the flowers have been bought.
Weddings and events
Governed by the written proposal for that project. Deposits secure a date and are non-refundable, as we turn away other work to hold it.
Contact
Email hello@anthophile.qa or message +974 5126 4477.