Privacy Policy
Last updated: September 2026
This policy explains what Anthophile does with personal information collected through this website. We handle it in line with Qatar Law No. 13 of 2016 concerning Personal Data Privacy Protection.
Who we are
Anthophile, a florist trading in the State of Qatar. For any question about your data, write to hello@anthophile.qa.
What we collect
- When you order — your name, email, telephone number, billing address, and the recipient’s name, address, telephone number and any card message you write.
- When you create an account — your name, email and saved addresses.
- When you contact us — your name, email, telephone number and the content of your message.
- When you subscribe — your email address.
- Automatically — IP address, browser type and pages visited, through cookies and analytics.
We do not store card numbers. Payments are processed by our payment provider, and card details are handled by them and never reach our servers.
Why we use it
- To take, make and deliver your order, and to contact you or the recipient about it.
- To answer enquiries and provide customer service.
- To send marketing emails, where you have asked for them.
- To meet our legal and accounting obligations.
- To improve the website and understand how it is used.
Recipient details
When you send a gift you give us somebody else’s details. We use them only to deliver that order and to contact them about it. We do not add gift recipients to any marketing list.
Who we share it with
Only where necessary: our delivery drivers, our payment provider, our email and hosting providers, and our accountants. We do not sell personal information to anyone, ever.
How long we keep it
Order records are kept for as long as accounting and tax rules require. Account details are kept until you ask us to close the account. Marketing subscriptions are kept until you unsubscribe. Enquiries are kept for two years.
Cookies
This site uses cookies to keep your shopping bag working, to remember you if you sign in, and to collect anonymous analytics. Bag and account cookies are essential — the shop will not function without them. Analytics cookies can be refused in your browser settings without affecting your ability to order.
Your rights
You may ask us to show you the personal data we hold about you, correct it, delete it, or stop using it for marketing. Write to hello@anthophile.qa and we will respond within thirty days. Every marketing email also carries a one-click unsubscribe link.
Security
The site runs over an encrypted connection, access to the admin is restricted and password-protected, and payment data never touches our servers. No system is perfectly secure, but we take this seriously and review it regularly.
Children
This site is not intended for children under 16 and we do not knowingly collect their data.
Changes
We may update this policy. The date at the top always shows when it last changed.