Terms of Sale

Last updated: September 2026

These terms govern orders placed with Anthophile through this website, by telephone or by message. Placing an order means you accept them.

1. About us

Anthophile is a florist trading in the State of Qatar. You can reach us at hello@anthophile.qa or +974 5126 4477.

2. Orders

An order is accepted once payment has been taken and you have received an order confirmation. We may decline an order where the items are unavailable, where we cannot deliver to the address given, or where we believe the order is fraudulent.

3. Prices and payment

Prices are shown in QAR and include any applicable taxes unless stated otherwise. Delivery charges are shown before payment. Payment is taken in full at the time of ordering.

4. Substitution

Flowers are a seasonal, living product. Where a particular stem is unavailable we will substitute a stem of equal or greater value, keeping to the style, scale and colour palette of the arrangement you ordered. We do not substitute downwards. Vessels may vary where a specific piece has sold out.

5. Delivery

We deliver within the windows offered at checkout. We will make every reasonable effort to deliver within the chosen window but cannot guarantee an exact time, and are not liable for delays caused by traffic, weather, road closures, incorrect addresses or the recipient being unavailable.

It is your responsibility to provide a complete and accurate delivery address and a contactable number for the recipient. Where a delivery fails because the information given was wrong or incomplete, a second attempt is charged at the standard rate.

Where nobody is available to receive the delivery, we may leave it with building reception, security or a neighbour. Once handed over in this way the delivery is treated as complete.

6. Cancellations and changes

Changes or cancellations can be made free of charge up to 24 hours before the delivery date. Within 24 hours the arrangement is likely to have been made and cancellation may not be possible. See our Refund & Cancellation Policy.

7. Our quality promise

If an arrangement arrives damaged, or fails within seven days of delivery when kept according to our care guidance, contact us with a photograph and we will replace it or refund it.

8. Workshops and events

Workshop places are confirmed on payment. Places may be transferred to another person at any time. Refunds are available up to seven days before the session. Event and wedding work is governed by the separate written proposal and deposit terms issued for that project.

9. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded. Beyond that, our liability in connection with any order is limited to the amount paid for that order. We are not liable for indirect or consequential loss.

10. Intellectual property

All photography, text, designs and arrangement names on this site belong to Anthophile and may not be reproduced commercially without written permission.

11. Governing law

These terms are governed by the laws of the State of Qatar, and the courts of Qatar have exclusive jurisdiction.

12. Changes

We may update these terms. The version in force is the one published on this page at the time your order is placed.